Refunds & Cancellations

Before we start

Changed your mind? If we haven't started creating your gift yet, email us with your order number and we'll cancel it and refund you in full.

If we're late

If your gift isn't delivered within 24–48 hours of payment and you no longer want it, you can request a full refund.

If something isn't right

If a detail is wrong — a name, a date, a photo — tell us and we'll fix it. If you're still unhappy with the gift, write to us within 7 days of delivery and we'll make it right or refund you.

How refunds work

Refunds go back to your original payment method through Razorpay. Banks usually take 5–7 working days to show the money back in your account.

If you were charged twice for one order, our system flags it and we refund the extra payment — you can also email us.

Email info@dmplease.com with your order number (e.g. DMP-1001).